Enhancing Team Dynamics: Creating Your Personal Operations Manual
On the day of my wedding, my friends presented my husband with a rather unconventional gift: a large binder wrapped in pink fur titled "The Fisherman’s Guide to Life with Candra." Familiar with me more intimately than anyone else, they believed that this "operations manual" could provide him with valuable insights into my quirks and preferences. From my early morning habits to my propensity for nodding off mid-conversation, from my penchant for costumes to my stubborn streak, they left no stone unturned.
Despite the playful appearance, the contents of this binder were no laughing matter. In fact, delving into its pages proved instrumental in averting conflicts between us, as my husband gained a deeper understanding of what makes me tick (and what ticks me off!). Reflecting on those early days of marriage, I couldn't help but wish I had a similar guide to decode his complexities.
Years later, in my role as a leadership and culture coach, I came to appreciate the wisdom of my friends' gift. Working with various business teams and leaders, I recognized the potential of each individual crafting their own "operations manual" to foster smoother functioning within organizations.
Put simply, an operations manual serves as a blueprint for how you prefer to operate within a professional setting. Its significance has only grown, particularly in the current era of remote work. When leaders are attuned to their team members' preferences – whether it's understanding their optimal working hours or acknowledging the challenges they face balancing work and family commitments – they can adapt and empathize more effectively. These insights are invaluable, not only for navigating remote work but also for fostering a more supportive workplace environment upon returning to the office.
By understanding each other's working styles and preferences, we can tailor our interactions to better meet the needs of our colleagues – embodying what we call the "Platinum Rule." Unlike the Golden Rule of treating others as you want to be treated, the Platinum Rule emphasizes treating others as they want to be treated. This approach, rooted in acknowledging and valuing individual differences, cultivates a company culture where employees feel valued and motivated, resulting in enhanced productivity and job satisfaction.
One of my favorite exercises when working with clients and teams, whether in person or remotely, is inviting them to create their own "Operations Manual for Me." This exercise encourages self-reflection and facilitates open communication about personal preferences and idiosyncrasies.
The insights gained from this exercise can be profound. For instance, in one session, a seemingly imposing team member revealed his softer side, inviting his colleagues to seek comfort in his virtual hugs whenever they needed support. In another instance, a reserved yet exceptional employee expressed her discomfort with public recognition, prompting her thoughtful boss to show appreciation through gestures tailored to her love for her pet.
Countless anecdotes illustrate how crafting an "Operations Manual for Me" can transform team dynamics and foster deeper understanding and appreciation among colleagues. Just as we adjust our interactions with friends and family based on their preferences, it's essential to apply the same principle in the workplace. Moreover, as a leader, demonstrating genuine interest in your team members' individuality can foster trust and goodwill, laying the foundation for a harmonious and thriving work environment.
Seeking guidance on cultivating a more cohesive organizational culture? Reach out – I'm here to help.